A: All orders are processed within 1–3 business days (Monday–Friday). Orders placed before 4:00 PM (GMT+07:00) are processed the same day; orders after the cut-off or on weekends/holidays are processed the next business day.

A: After processing, estimated shipping times are:
  • United States: 7–10 business days
  • Vietnam: 3–5 business days
  • Other countries: 10–15 business days
Total delivery time (handling + transit):
  • United States: 8–13 business days
  • Vietnam: 4–8 business days
  • Other countries: 11–16 business days

A: Shipping is free for all orders delivered to the United States and Vietnam. For other international destinations, shipping fees are calculated at checkout.

A: Yes! Once your order ships, you will receive an email with a tracking number and link to monitor your shipment.

A: Yes, we ship worldwide. Shipping times and costs vary by destination.

A: We accept major credit & debit cards (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, and digital wallets such as Apple Pay, Google Pay, and Link by Stripe (where supported).

A: Absolutely. All payments are processed securely through Stripe and PayPal. Your payment details are encrypted and never stored on our servers.

A: All transactions are processed in US Dollars (USD).

A: Please check your card or PayPal balance, ensure your billing information is correct, and verify there are no restrictions from your bank or card provider. If issues persist, contact your payment provider or our support team.

A: Please contact our Customer Service at sale@fucraft.com with your order number and details. We process refunds within 5 business days of receiving and inspecting your return.

A: Refunds are issued to your original payment method within 5 business days after your return is received and inspected. Processing times may vary depending on your payment provider.

A: No, we do not charge any restocking fees for returns or refunds.

A: customers are responsible for return shipping.

A: we have a 30-day return policy. See the Return Policy for complete information.

A: Please email sale@fucraft.com with your order number, product details, and reason for return. For damaged/defective items, include clear photos for faster processing.

A: Once your return is approved, you’ll receive instructions and the return address. We recommend using a trackable shipping service.

A: Yes, exchanges are available for defective, damaged, or incorrectly shipped items. Please contact our support team to arrange an exchange.

A:

• Customized Item (if applicable)

  Items that you personalize with your own words, select numbers, or select personalized options such as patches are considered customized items. These items are individually personalized, which may result in longer shipping times. All sales are final, and we cannot guarantee changes or cancellations before the items are shipped.

• Items that show signs of use, installation, or modification
• Lost or stolen packages after delivery is confirmed by the carrier