Refund Policy
At Fucraft, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make things right with a straightforward refund process.
Refund Eligibility
Once your returned item is received and inspected, we will process your refund within 5 business days.
Refunds are issued to the original payment method used for the purchase. Please note, PayPal and some banks may take a few additional days for the refund to appear in your account.
How Refunds Work
  • Contact our Customer Service Team at sale@fucraft.com to initiate your return and request a refund.
  • Include your order number, product details, and reason for the return in your email.
  • If your item is defective or damaged, please provide clear photos of the item and packaging.
  • After your return is received and approved, your refund will be processed within 5 business days.
  • No restocking fees apply.
Refund Method
Refunds will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
  • Customized Item (if applicable)

    Items that you personalize with your own words, select numbers, or select personalized options such as patches are considered customized items. These items are individually personalized, which may result in longer shipping times. All sales are final, and we cannot guarantee changes or cancellations before the items are shipped.

  • Items that show signs of use, installation, or modification
  • Lost or stolen packages after delivery is confirmed by the carrier
Contact Us

Fucraft Store

Email: sale@fucraft.com
Office Address: 24 Ng. 34 Phu Do Ward, Tu Liem District, Hanoi City, 10000 Vietnam.
Office Address: Tsp Số 4 Phú Đô, Nam Từ Liêm, Hà Nội, 10000 Việt Nam.

Business Hours
Mon–Fri: 9am–6pm
Sat: Closed | Sun: Closed
(GMT+07:00) Indochina Time
Location: Hanoi, Vietnam

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